FAQ

OUR PRODUCTS

How to find an article on the website?

Our menu allows you to search products by the following gender or age categories, (men, women, children) as well as by product type (swimwear, beachwear, and accessories.) Once you have chosen your category of interest, you can refine your selection and filter by color, size and style.

You may also use the search tool that is available throughout the website by clicking on the magnifying glass in the search bar and searching by product name, category, color or reference.

How to choose the right size?

On each product page, you have access to the size chart that indicates the different characteristics of the product in addition to an explanation of how to choose the correct size. For a direct look at our size chart, please click here: Vilebrequin Size Chart

If an article is out of stock, can I still order the product?

If your size is no longer available online, our website allows you to identify the availability of the article in our stores. If the product is not available in one of our boutiques, we will do our best to track down the article. Please email us with the name and size of the article that you are looking for at the following email address: contact.eu@vilebrequin.com

How can I locate the Vilebrequin boutique closest to me?

Please click on the following link that will direct you to our store locator. Vilebrequin Store Locator

Where are your products made?

Our fabric is of French, Italian, Spanish and Portuguese origin. All fabrics are printed in France and in Italy. Our products are then confected in various locations in Europe, Morocco or Tunisia. Our embroidered series are produced in France and Italy.

Do you offer a repair service?

Please contact our customer service at the following address: contact.eu@vilebrequin.com for all questions relating to product repair.

MY ACCOUNT

Am I required to create an account if I wish to place an order?

No, clients are not required to create an account when placing an order. Having an account simply allows clients to be informed in avant-première about our new collections and benefit from special offers. The creation of an account also allows you to easily access previous transactions, your wish list and conveniently saves your personal information in order to facilitate future orders with Vilebrequin.

Is my personal information protected? Am I able to access this information?

We take full responsibility for treating all information that is communicated to us in the utmost private and confidential manner. All information that is communicated to us from you will be used only for the goal of satisfying your needs and responding as best as we can to all requests. We place an emphasis keeping your information confidential, it is never shared with third-party users. For further information, please read Vilebrequin's confidentiality policy here: Vilebrequin Privacy Policy

I forgot my password, what should I do?

You can reset your password by clicking on the link "Forgot your password" on the sign-in page of the website. Then, follow the instructions that will be indicated on this page.

How can I unsubscribe from the newsletter?

If you have an account, sign-in and go into the tab "Newsletter" where you will have the opportunity to modify your preferences for receiving the Vilebrequin newsletter. You also have the option of unsubscribing by clicking on the bottom link of each newsletter that reads, "click here to unsubscribe."

My Order

How do I know if my order has been processed? How can I follow-up on my order?

After payment and validation of your order, you will receive two emails:

1. The first email confirms the transaction and includes important information including your order number and a résumé of the different articles ordered.

2. The second email confirms that the order has been sent and is being delivered via our courier. You will find a link allowing you to track your order's delivery progress.

How can I cancel an order?

Orders may be cancelled via a direct request through email contact.eu@vilebrequin.com or via telephone, +44 133 24 08 004 as long as the order has not yet been processed. In the event that the order has already been shipped, you will need to proceed with a return as outlined in our return policy detailled later in this FAQ.

Can I modify the delivery address?

It is not possible to modify the delivery address once your order has been processed. Please double check when validating your order.

Can I make changes to my order after once my order has been confirmed?

For technical reasons, it is not possible to modify sizes, colors, product styles or quantities once an order has been completed. If upon reception of the order, there are articles that are not to your suiting, you have 30 days to return the product(s) free of charge.

For international deliveries:
During checkout or by logging into to your online store account, you can add new addresses to your account, so each time you check out you can choose from these stored addresses.

If your order is shipping to an address other than the billing address on your credit card, we may contact you to list the alternate address with your credit card company. This helps prevent fraudulent use of your credit card. To list the alternate address with your credit card company, just call the 800 number on the back of your card and ask the agent to add the address to the notes on your account. Listing the address before you place an order helps us process your order more quickly.

Can I request that my order be gift-wrapped?

Because we believe that the reception of your Vilebrequin products should be a moment of excitement and pleasure, all of our orders are delivered in our signature boxes. The products are wrapped in tissue paper and all of our swimsuits come with a water-proof wallet that allows you to protect your personal items as well as a "spi-bag" that can be used for transporting your swimsuit. When at checkout on the website, it is possible to include a gift card if you wish that the order be sent as a gift.

Can I use a Vilebrequin gift certificate on the website?

Although it is not currently possible for our clients to use a gift certificate on the website, we are conscious that this is important and working on a solution in order to implement this option in the near future.

Payment

Which payment methods do you accept?

You may use your Visa, Mastercard, American Express, Diner's Club or Paypal account for all purchases.

For international deliveries:
Currently, Borderfree supports Vilebrequin Visa, Visa®, MasterCard®, American Express®, PayPal®, PayPal Express® and more with additional payment options coming soon. Payment methods vary by destination; you'll see all your options during Checkout. You'll see "BF*Vilebrequin" on your credit card statement. Store credit notes are not accepted.

How do you secure transactions?

The security of your information is very important to us. The different exchanges of information between the Vilebrequin website, our payment company and the computer or device being used to place your order are secured via a SSL 128 bits certificate. You can verify the presence of this protection by looking at the HTTPS in the URL of the Vilebrequin website when checking out. Furthermore, your banking information is never stored on our servers.

What can I do if I see that I was charged for the order but never received an email confirmation?

In the event that you do not receive an email confirming your order but you see that you have been charged, we recommend that you contact our customer service team and give us the maximum amount of information concerning your order (date, email, contact details, amount charged, etc.). Based on this information, we will be able to check the order history and quickly resolve the problem.

Product Delivery

Where we ship?

Vilebrequin deliveries

On the Vilebrequin website, we deliver the following countries directly:
- Austria
- Belgium
- Croatia
- Czech Republic
- Denmark
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Italia
- Luxembourg
- Netherlands
- Poland
- Portugal
- Slovakia
- Slovenia
- Spain
- Sweden
- United Kingdom
- United States

International deliveries

For all other countries please select the change country link.

Vilebrequin partners with Borderfree, a global e-commerce provider, to offer international shopping to some countries. Borderfree allows us to show all our prices in local currency and displays your final total during Checkout. Borderfree also lets us take advantage of a fast, reliable shipping network.

When you place an international order, your transaction will be with Borderfree, but Vilebrequin is happy to handle all your customer service needs.

Start shopping! When you check out, your financial transaction and shipment will be processed by Borderfree. You'll see a guaranteed order total, including all shipping costs and any applicable duties and taxes. For most countries, you can choose to pay duties and taxes at time of Checkout or you can select the option to pay duties and taxes upon delivery. When indicated in Checkout, some countries offer only the option to pay duties and taxes upon delivery.

If you don't see your country listed, Borderfree doesn't currently ship to that destination. Please contact the customer service in order to organize a long distance sale with our local partner or one of our store.

What are your delivery times?

- Germany, (excluding the municipality of Busingen (78266) and the island of Heligoland (27998)), Luxembourg, Netherlands and Belgium. For those destination, working day delivery times for Express is one (1) day. Between two (2) and five (5) days for the Standard delivery

- Croatia, Czech Republic, Denmark (Greenland and Faroe island excluded), Hungary, Ireland, Spain (Canary and Gibraltar islands, Ceuta and Melilla excluded), Finland (Åland islands excluded), Greece (Athos region excluded), Italy (except the Vatican area, Campione d'Italia, Livigno and San Marino), Poland, Portugal, Slovakia, Slovenia and Sweden. For those destinations, working day delivery times for Express is two (2) days. Between three (3) and six (6) days for the Standard delivery

Delivery time is considered as the time to the first presentation of the consignment, except as a result of circumstances beyond our control (notably days with imposed driving bans, public holidays in France or abroad, hold-ups in customs, force majeure).

While we do our very best to deliver your products within the timeframes defined above, delivery dates remain estimates, they are not guaranteed, and cannot be invoked against us. However, the delivery within the maximum period of thirty (30) days from the date of receipt of the Delivery Email is guaranteed.

Should the situation arise where it proves impossible to respect the initially planned delivery date, you will be informed as soon as possible, while also indicating a new estimated delivery date, without incurring any liability, provided, however, that you cancel your order if the delay in delivering it exceeds thirty (30) days. To cancel your order, please email us at contact.eu@vilebrequin.com. We will refund your order and any shipping charges if our product is not delivered within 30 days.

We ask you to please note that the transporter will require a signature upon delivery and cannot provide the products without one. If you place an order for several items, we might be obliged to deliver your products in more than one package or over several dates. If it is necessary to resort to more than one delivery, you will be notified in advance. Your order will be sent to the delivery address indicated at time of ordering. We cannot be held responsible if this address is incorrect or incomplete.

For international deliveries:
Once your transaction is complete, Vilebrequin will ship your item to the Borderfree shipping hub in the United Kingdom. Borderfree then ships your order to its final international destination.

Most in-stock items will arrive 5-13 business days after receipt of your order. You'll see a more precise shipping timeline specific to your destination in Checkout.

Please note that shipping windows are estimates and delivery dates cannot be guaranteed.

How much do you charge for shipping?

    We offer two shipping options:
  • 1. Standard Delivery:Free shipping.
  • Home delivery within 2-6 working days from order confirmation. Please consult our Terms & Conditions for more details.
  • 2. Express Delivery: 15€
  • Home delivery within 1-3 working days from order confirmation if order placed before 1 pm Paris time (France). Please consult our Terms & Conditions for more details.

For international deliveries:
International shipping costs will be calculated and guaranteed by Borderfree based on the items you are purchasing, your chosen shipping method and your shipping destination.

Unfortunately, we can't offer free shipping to international destinations.

International customers may ship to multiple addresses by placing a separate order for each shipping address. We can't ship single international orders to multiple addresses at this time.

How do I know if my order has been sent?

All orders placed Monday through Friday, excluding holidays, before 1 PM (GMT +1) will begin processing that day and will ship within 48 hours pending availability and credit verification. Orders placed after 1 PM (GMT +1) will begin processing the next business day. Transit times do not include Saturday, Sunday or holidays. Vilebrequin cannot be responsible for unanticipated delays due to conditions such as weather or air travel delays.

For international deliveries: To check the status of an international order, please use the Borderfree online tracking page.

Can I pick-up my order in-store?

You may also retrieve your order in one of our selected Vilebrequin boutiques throughout Europe free of charge. The list of participating stores will be available during the check-out process.

Where is my order shipped from?

All orders placed on the eu.vilebrequin.com website are shipped from France.

Returns and exchanges

You have 30 days from receipt of your order to return a product purchased from our Online Shop.For a simple return, please use the return form included in your package.

Vilebrequin will accept merchandise only if it is in the original condition, unworn, with original tags and receipt (or gift receipt), and accompanying accessories such as the water wallet and travel pouch, if applicable. For any items returned that are not in this condition, the return will be denied and the merchandise will be returned to you.

The cost of returning goods to Vilebrequin is the responsibility of the customer. They will only be refunded in the event we inadvertently sent the wrong item(s) or the item(s) sent are found to be defective.

If you have a concern regarding an issue with the condition of your purchase, please contact us at contact.eu@vilebrequin.com for further information.

Please bear in mind that standard return shipments can take several working days to arrive at our warehouse in France.

The address for the return is:
VILEBREQUIN
C-LOG HARBOUR
ZAC PARIS OISE
BAT D CELLULE N°6
F-60126 LONGUEIL-SAINTE-MARIE
FRANCE
We recommend that you retain the original postage receipt. In the rare case that a parcel gets lost in the return process, this is necessary to track the missing parcel down.

For international deliveries:
Orders shipped internationally aren't eligible for free returns or merchandise exchanges; return shipping and handling fees will be deducted from your refund. Original shipping fees are non-refundable.

For a refund that includes duties, taxes and tariffs, please contact the customer service and ask them to send you a Return Merchandise Authorization form. Mail the completed form with your item(s) to Borderfree, our international shipping partner. Please make sure to send your return parcel with an international tracking number and to retain the original postage receipt. Borderfree will credit your account used for the order when it receives the form and merchandise to our logistic partner warehouse in France. If you have selected to pay duties and taxes at time of delivery (COD), you will not be credited for original duties and taxes paid.

International orders details

Exchange rates?

Your order total is guaranteed at the exchange rate set when your order is placed. Foreign exchange rates are determined by Borderfree and are based on interbank rates of exchange. These rates correspond with the average aggregate exchange rates that would otherwise be applied in an e-commerce transaction.

Vilebrequin.com updates exchange rates every day.

Duties and Taxes?

International taxes, tariffs and value-added tax (VAT) will be calculated into your final order total during Checkout. They are based on the purchased merchandise's country of origin or manufacturing and the classification of that merchandise in accordance with a harmonized system used by the countries that Borderfree supports.

You have the option to pay these required charges during Checkout. If the charges are paid at Checkout, the order total (merchandise landed cost) is guaranteed by Borderfree and you are not required to pay any additional fees (no COD) at the time of order delivery.

Some international destinations have the option to pay duties and taxes at the time of order delivery (COD). If you select this option, you will be required to pay duties and taxes, along with any collection fees, to the shipping carrier upon receipt. The order total (merchandise landed cost) cannot be guaranteed and may differ from what is quoted online at Checkout. If the due charges are not paid COD, the merchandise will be returned back to Vilebrequin and the customer will not be refunded any of the shipping charges.

Promotions and Policies?

International orders are not eligible for:

  • Free Shipping
  • Free Returns
  • Merchandise Exchanges
  • Gifts with Purchase (bonus product)
  • Promotional Codes
  • Buy Online, Pick Up in Store

Other promotional restrictions may apply.

Please contact the customer service for any questions.

Merchandise Exceptions?

The maximum order value for international shipment is US$25,000.

Gifts with purchase (Bonus Product) are not available for international shipping. Other products, including beauty items, hazardous materials, furs and exotic leathers, may also have international shipping restrictions.

Why do I have an error message if I am using Internet Explorer 8?

Our website is not adapted for Internet Explorer 8 or any versions previous to the 8. Updating Internet Explorer is quick and simple and will allow you to benefit from a smoother navigation on our website. If you have any other difficulties while navigating our website, please contact our customer service contact.eu@vilebrequin.com so that we may improve your shopping experience.

Contact Us

How can I contact your Customer Service or one of your other departments at Vilebrequin?

For all requests pertaining to our customer service or other departments at Vilebrequin, please use our contact form that can be found here: customer service

Once on the page, you may refine your question by selecting the topic of your request. For any question, you can contact us in English, from Monday to Saturday, from 08:00 am to 08:00 pm, at +44 133 24 08 004.