How to find an article on the website?
Our menu allows you to search products by the following gender or age categories, (men, women, children) as well as by product type (swim trunks, clothing and accessories.) Once you have chosen your category of interest, you can refine your selection and filter by color, size and style.
You may also use the search tool that is available throughout the website by clicking on the magnifying glass in the search bar and searching by product name, category, color or reference.
How to choose the right size?
On each product page, you have access to the size chart that indicates the different characteristics of the product, in addition to an explanation of how to choose the correct size. For a direct look at our size chart, please click here: Vilebrequin Size Chart
If an article is out of stock, can I still order the product?
You can enter your email in the "Be alerted when this size is back in stock" box, or you can email our Customer Service team with the name and size of the article that you are looking for at the following email address: firstname.lastname@example.org. We will do our best to track down the article.
How can I locate the Vilebrequin boutique closest to me?
Please click on the following link that will direct you to our store locator. Vilebrequin Store Locator
Where are your products made?
Our fabric is of French, Italian, Spanish and Portuguese origin. All of our fabrics are printed in France and in Italy. Our products are then assembled in various locations across Europe, Morocco or Tunisia. Our embroidered series are produced in France and Italy.
Do you offer repair services?
We do! Please contact our Customer Service team at email@example.com for any questions relating to product repairs.
Am I required to create an account if I wish to place an order?
Clients are not required to create an account when placing an order. Having an account simply allows clients to be informed about our new collections and benefit from special offers. The creation of an account also allows you to easily access previous order information, your wish list, and conveniently saves your personal information to facilitate future orders with Vilebrequin.
Is my personal information protected? Am I able to access this information?
I forgot my password, what should I do?
You can reset your password by clicking on the link "Forgot your password" on the sign-in page of the website. Then, follow the instructions on this page.
How can I unsubscribe from the newsletter?
If you have an account, sign-in and go into the tab "Privacy" where you will have the options to modify your preferences for receiving the Vilebrequin newsletter. You also have the option to unsubscribe by clicking on the bottom link of each newsletter that reads, "click here to unsubscribe."
How do I know if my order has been processed? How can I follow-up on my order?After payment and validation of your order, you will receive two emails:
1. The first email confirms the order and includes a list of articles ordered.
2. The second email confirms that the order has been shipped. Please note that some orders may be sent in multiple shipments so each shipping confirmation email will include the items that have shipped. Shipping confirmation emails will also include the tracking number and a link allowing you to track your order's delivery progress. If you click on this link, you can register to “Get Status Updates” via text or email.
How can I cancel an order?
If you need to cancel an order please make a direct request through email firstname.lastname@example.org. We will track the status of your order to confirm if cancellation is possible. In the event that the order has already been processed or shipped, you will need to proceed with a return as outlined in our return policy.
Can I modify the delivery address?
It is not possible to modify the delivery address once your order has been processed. Please double check when validating your order.
Can I make changes to my order after my order has been confirmed?
For technical reasons, it is not possible to modify sizes, colors, product styles or quantities once an order has been completed. If upon receipt of the order, there are articles that are not to your liking, you have 30 days to return the product(s) free of charge.
Can I request that my order be gift-wrapped?
All items are sent wrapped in tissue paper and all of our swimsuits come with a "spi" bag, made of spinnaker fabric, that can be used for transporting your swimsuit. In the shopping cart, it is possible to indicate each item as a gift, ensuring that the item is placed in a gift box and allowing you to include a gift message.
Can I use a Vilebrequin gift card on the website?
Although it is not currently possible for our clients to use a gift card on the website, we are conscious that this is important and working on a solution in order to implement this option in the near future. If you have a gift card that you would like to use, please contact our Customer Service team at email@example.com for assistance.
When is my order eligible for a gift with purchase?
During the time period in which Vilebrequin.com is running a gift with purchase promotion, the complimentary gift will be added to your shopping cart once the eligible dollar value is reached prior to tax and after any discounts are applied.
Which payment methods do you accept?
You may use your Visa, Mastercard, American Express, Diner's Club, Apple Pay or Paypal account for all purchases.
How do you secure transactions?
The security of your information is very important to us. The different exchanges of information between the Vilebrequin website, our payment company and the computer or device being used to place your order are secured via an SSL 128 bits certificate. You can verify the presence of this protection by looking at the HTTPS in the URL of the Vilebrequin website when checking out. Furthermore, your banking information is never stored on our servers.
What can I do if I see that I was charged for the order but never received an email confirmation?
In the event that you do not receive an email confirming your order but you see that you have been charged, we recommend checking your junk or spam folders first. If you still cannot find a record of your order confirmation, please email our Customer Service team at firstname.lastname@example.org with the details of your order (date, email, contact details, amount charged, etc.). Based on this information, we will be able to check the order history and quickly resolve the problem.
What are your delivery times?
All orders placed Monday through Friday, excluding holidays, before 2 PM (EST) will begin processing that day and ship the same day, pending availability and credit verification. Orders placed after 2 PM EST will begin processing the next business day. Transit times do not include Saturday, Sunday or holidays. Vilebrequin cannot be responsible for unanticipated delays due to conditions such as weather or air travel delays.em.
How much do you charge for shipping?Shipping and handling rates:
- Ground: $12 - Currently complimentary
- Second Day Air: $24
- Same-Day Messenger: $25 *Select markets only
- Next Day Air: $35
- Alaska & Hawaii: Shipping to Alaska or Hawaii usually takes 3 to 4 business days.
How do I know if my order has been sent?
You will receive a shipping confirmation email (or several, if it is shipping from more than 1 location) once your order has shipped.
Can I pick-up my order in-store?
You may also retrieve your order in selected Vilebrequin boutiques throughout The United States free of charge. The list of participating stores will be available during the check-out process.
Where is my order shipped from?
All orders placed on the Vilebrequin.com/us website are shipped from The United States.
Returns and exchanges
Vilebrequin.com accepts returns for credit back to the original form of payment. Items must be returned within 30 days of purchase. If your return arrives after the 30 days of the original order date, your return will be shipped back to your original shipping address.
Vilebrequin will accept merchandise only if it is in the original condition, unworn, with original tags and receipt (or gift receipt), and accompanying accessories such as Spi bag, if applicable. For any items returned that are not in this condition, the return will be denied and the merchandise will be returned to you.
Vilebrequin will not accept merchandise that has been worn, used, altered or damaged. If you have a concern regarding an issue with the condition of your purchase, please contact our Customer Service team at email@example.com (customer service) for further information.
How to make a return:
To make a return, please complete the prepaid return form and ship back using the prepaid return shipping label provided with your original order. If you no longer have the return shipping label, we recommend sending your package insured with tracking, as Vilebrequin cannot assume responsibility for compensation in the event that return packages are lost, stolen or mishandled. Returns will be processed within 3 business days of arriving at our warehouse and you will receive a return confirmation email once the return is complete. Refunds may take up to 3-5 business days to post to the original form of payment, depending on your bank.
- Please send returns to:
- Bleckmann USA
- Attn: Vilebrequin E-Commerce Returns
- 192 Commerce Blvd
- Johnstown, OH 43031
How to make an exchange:
To make an exchange, you can do so by visiting one of our retail boutiques or by contacting our Customer Service team. Our warehouse will not process exchanges without approval so any orders sent back unannounced will be refunded to the original form of payment. At this time, we can only process exchanges for a different size in the same product. If you would like a different model or product, please complete the return form and ship the item back using the prepaid shipping label provided with your original order. You will receive a notification of your refund once it’s been processed and you can place a new order for the correct item needed at your convenience.
How to exchange a gift:
Returns for gift items will be credited back to the original form of payment submitted by the person who placed the original order. If you would like to exchange your gift, you can do so by visiting one of our retail boutiques or by emailing us at firstname.lastname@example.org for assistance. As a special exception for the holiday season, gift exchanges will be accepted through January 31st on all orders placed after November 1st.
Why do I have an error message if I am using Internet Explorer 8?
Our website is not adapted for Internet Explorer 8 or any versions previous to the 8. Updating Internet Explorer is quick and simple and will allow you to benefit from a smoother navigation on our website. If you have any other difficulties while navigating our website, please contact our Customer Service team here customer service so that we may improve your shopping experience.
How can I contact your Customer Service or one of your other departments at Vilebrequin?
For all requests pertaining to Customer Service or other departments at Vilebrequin, please use our contact form that can be found here: customer service . Once on the page, you can refine your question by selecting the appropriate topic for your request.